Excerpt from ... The Dance of Connection by Dr. Harriet Lerner
How to Talk to Someone When You're Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate

Finding Your Voice
The thread that unites my work both as an author and as a psychotherapist is my desire to help people speak wisely and well, sometimes about the most difficult subjects. This includes asking questions, getting a point across, clarifying desires, beliefs, values, and limits. How such communication goes determines whether we want to come home or stay away at the end of the day.

This is no simple matter, as glib terms like communication skills or assertiveness training imply. Assertiveness is considered a good idea -- if not a cultural ideal. But despite decades of assertiveness training and lots of good advice about communicating with clarity, timing, and tact, we may do our best to speak but still feel unheard. We may find that we cannot affect our husband or wife or partner, that fights go nowhere, that conflict brings only pain rather than an opportunity for two people to learn more about each other. We may have the same dilemma with our mother, sister or uncle, or close friend.

The Limits of "Good Communication"
We all want to communicate well and make ourselves heard. "He just doesn't get it" or ...
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